We want you to be happy, thus all plans purchased on the JobTrail platform are eligible for a return as long as the request follows the conditions in our refund policy.
How can I get a refund?
1. You may now open a support ticket for a refund directly from the dashboard. Click the Contact Us button and describe your problem. Our support team will contact you within 24 hours to rectify the problem.
2. Via online chat support (https://jobtrail.in/) during business hours (Mon-Sat: 10am-6pm).
3. Send an email to info@jobtrail.in
4. Call customer service at 9888 9555 65.
After submitting your refund request, you will receive an email confirming that it has been handled.
Am i eligible for refund?
You are eligible for a refund if:
- Your Purchase was made within 20 days.
- You have at least one active job post for 3 days post your purchase
- Your profile is verified and adheres to the JobTrail policies. Read more about it here
| Cooperate | |
| If you have purchased the plan directly from our website or mobile app | 100% of the plan purchase amount If you are eligible |
| In case you have purchased the plan through our sales team | The refund will be calculated based on the number of days remaining in your plan validity and will be processed provided the number of responses received is half of the committed response for the plan purchased. For example: if the plan is ₹3000, plan validity is 28 days, the start date is 1st Oct and end date is 28th Oct and refund is raised on 15th, then refund amount will be given for remaining 13 days that will be (3000/28) * 13 = ₹1392 Additionally, If you have received calls from irrelevant candidates, or have issues with candidate quality in the database, our team will verify the cases and the amount will also be refunded (₹50 per call, ₹5 per Database unlock) |
Frequently Asked Questions
How many times can I request a refund?
You can request a refund only Once per plan.
How much time it will take for a refund to be processed?
Once the request has been validated by our team, we will process your refund immediately. The amount will be credited to your original payment method within 4-5 business days, depending on your bank and payment method
In what cases JobTrail is not liable for any replacements/recovery/liability?
- Employee leaving
- Employee misconduct
- Employee background verification
- Employee criminal activities
What is JobTrail blacklisting policy?
Any company which falls under the following categories is considered blacklisted:
- Consultancies
- Employers who are hiring for other employers.
- Employers who are charging money.
- Vulgar Jobs
- Employers posting obscene jobs.
- Employers posting jobs requiring personal favors.
- Employers posting jobs involvement in human trafficking.
- Employers posting any religious, sexual, or politically motivated jobs.
- MLM Jobs
- Employers posting jobs to promote, and sell products.
- Employers attract candidates to work on pyramid schemes.
- Click Bait Jobs
- Employers falsely mention the job details to attract candidates.
- Employers spreading misinformation.
When you purchase a plan from JobTrail you automatically agree with the statements listed above and the refund policy.